Help

If you have any questions regarding your order, please consult our customer care center. If you still need help after consulting our help center, you can contact our customer care team by submitting a request ticket here.

When sending us a support request, please include your full name, order number, and any other relevant information to your question. This helps our customer care team answer your request as quickly as possible. 

[ENTER RELEVANT WAREHOUSE ADDRESS HERE]

[IF AE]

Mainfactor Receiving Department 

2300 Gainsboro Street

Ferndale Michigan 48220

[IF EF] 

Mainfactor Receiving Department 

4612 Burleson Road

Suite H

Austin Texas 78744

[IF SHIPHERO]

Mainfactor Receiving Department 

6736 Tilghman Street

Allentown Pennsylvania 18106

[IF SHIPMATE] 

Mainfactor Receiving Department 

4400 Griscom Street

Philadelphia, PA 19124

customercare@mainfactorcommerce.com

(415)-322-0697

Customer Care Hours: Mon - Fri 9:00 am - 6:00 pm EST

Response times are 1-2 business days.